Hey there! At PureGeau, we’re not just another faceless e-commerce site—we’re a small team that genuinely cares about your experience. Ever emailed us and got a reply signed by our founder? That’s no accident. We believe in keeping things personal, just like the old days.
Whether you’ve got a question about our products, need help with an order, or just want to share your thoughts (we love those!), here’s how to reach us:
Honestly, some of our best product ideas came from customer emails. Like that time someone suggested a smaller travel-sized filter—now it’s one of our top sellers! So don’t hold back. Got feedback? A quirky idea? We’re all ears.
P.S. Need instant help? Try our Live Chat during business hours. Look for the little icon in the corner—it’s like having a coffee chat with our team!
Fun fact: Our founder still reads every email that comes in. Try sending one with "For the Founder" in the subject line—you might get a surprise reply!